Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our services.

Personal Information You Provide

• Account Information: Name, email address, phone number, and password when you register for an account.
• Profile Information: Professional qualifications, areas of interest, and profile picture.
• Payment Information: Billing address, GST number (if applicable), and payment method details. Payment card information is processed securely by our payment partners (Razorpay, Stripe, PayPal) and is not stored on our servers.
• Communication Data: Messages you send through our contact forms, discussion forums, or support channels.
• Course Data: Quiz responses, progress tracking, assignments, and certificate information.

Information Collected Automatically

• Device Information: Browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, courses accessed, and navigation patterns.
• Location Data: Country and region derived from your IP address for geo-pricing and content localization.
• Log Data: IP address, access timestamps, and referring URLs.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our educational platform, process enrollments, and deliver course content.
• Payment Processing: To process payments, generate invoices, calculate applicable taxes (GST), and manage refunds.
• Communication: To send you course updates, enrollment confirmations, payment receipts, certificates, and respond to your inquiries.
• Personalization: To customize your learning experience, recommend courses, and display pricing in your local currency.
• Analytics: To understand how our platform is used and improve our services.
• Security: To detect and prevent fraud, abuse, and security incidents.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your login session and preferences.
• Understand how you interact with our platform.
• Remember your country and currency preferences.
• Provide analytics to improve our services.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features, including authentication and course access.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• All data transmission is encrypted using TLS/SSL.
• Passwords are hashed and never stored in plain text.
• Payment information is processed through PCI-DSS compliant payment gateways.
• Access to personal data is restricted to authorized personnel only.
• We conduct regular security reviews and updates.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

5. Third-Party Services

We share your information with third-party service providers only as necessary to deliver our services:

• Payment Processors: Razorpay, Stripe, and PayPal for processing payments securely.
• Email Services: For sending transactional emails such as enrollment confirmations and payment receipts.
• Analytics: To understand platform usage and improve our services.
• Video Hosting: For delivering course video content.
• Live Session Providers: For conducting webinars and live classes.

These third parties are contractually obligated to protect your data and use it only for the specified purposes.

6. Children's Privacy

Our platform is designed for adults and is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

7. Your Rights

Under applicable Indian law and our commitment to data protection, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Withdrawal of Consent: Withdraw your consent for data processing at any time. Note that this may affect your ability to use certain services.
• Data Portability: Request your data in a structured, commonly used format.
• Grievance Redressal: Lodge a complaint with our Grievance Officer or the appropriate regulatory authority.

To exercise any of these rights, please contact us using the details provided below.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain data as required by applicable laws (such as tax and accounting requirements), to resolve disputes, and to enforce our agreements. Course completion records and certificates may be retained indefinitely to allow for verification.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you a notification via email. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us:

• Email: support@onlinehomeopathycourse.com
• Website: https://lms.wizcoder.com/contact

For grievances related to data protection, you may contact our designated Grievance Officer at the email address above. We will acknowledge your grievance within 24 hours and resolve it within 30 days.